The Internet provides a means
for you to offer 24-hour support for your products and services
that is in many ways superior to what you can offer on the telephone-all
for a fraction of the cost of providing phone support.
If you have a technical support library, you should consider
making it available online. Depending on the size of your company
and its market, this knowledge base may be formalized in a database
or may be an informal group of text files.
You may also wish to put together a FAQ (Frequently Asked
Questions) list to assist your customers with common problems or
questions they may have about your business.
Once this information is in place on your Web site, make it
searchable.
The htDig search tool, available
on the Hosting Control Panel allows you to index your Web site so
your visitors can do
keyword searches. For general help on using
the Control Panel, see The Hosting Control Panel in this guide. To learn about the htDig
tool,
visit EarthLink's
Help Desk at http://webhelp.mindspring.com
