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Transferring a Domain Name to EarthLink


Domain Transfers

Simply put, a domain transfer is moving the hosting of your domain name from one Internet Service Provider ( ISP) to another.

A domain transfer is actually a modification to the domain's InterNIC record-- specifically a change in the primary and secondary nameservers of the domain. Nameservers are computers that contain information for domains such as who handles the mail for the domain, where www.domain.com can be found, where ftp.domain.com is, etc.

When you transfer your domain to EarthLink from another ISP, the InterNIC will change the nameservers listed for your domain to EarthLink. Once the nameservers are changed, EarthLink can tell the rest of the Internet where to find your mail server, webserver, FTP server etc. (At the same time, your Tech and Billing contacts will also change to EarthLink.)


Domain Availability During the Transfer Period

Whenever you transfer a domain, you should expect the domain to be out of service for 1 to 3 days. If it's critical that your site remain up, make sure you check the box labeled "initiate my transfer later." This will ensure you have a Web site both with your old provider and EarthLink. When the transfer happens (and we have no control over when it happens), you will experience a minimal loss of presence. If you check this box we will begin processing your request for Web space immediately but will wait for you to contact us before we initiate the domain transfer.

If you're currently using domain e-mail aliases, or you have an active Web site, the timing of your transfer may be important. For most customers, there's no problem with initiating the transfer immediately. Domain Transfers can take anywhere from one day to two weeks. Read below to learn how you can speed up this process.


Initiating a Domain Transfer

The first step is to have EarthLink send a template to the InterNIC on your behalf. This template will contain information you want to be available about your domain once the transfer is completed -- our nameservers most importantly.

To initiate a Domain Transfer

  1. Using your Web browser, go to EarthLink's Domain Registration page: https://register.mindspring.com/cgi- bin/wsisa.dll/webhost/signup/step1.html

  2. From that page, choose either Domain Services or Web Hosting.

  3. Follow the instructions, entering the correct information as you go.

  4. The result of this process is that EarthLink will have the information necessary to fill out the template to be sent to the InterNIC.

  5. The InterNIC will then send e-mail messages to the listed contacts for the domain (3 and 4 in the table below) asking for their authorization.

  6. If either the Administrative or the Technical contact replies with an authorization (from the e-mail address on record for that contact), the InterNIC will approve the transfer.


Required Information for Domain Transfers

You must provide certain types of information when transferring your domain. Here is an example for a domain, "w1.com":

1) Registrant: EarthLink Enterprises, Inc. (W1-DOM) 1430 West Peachtree Street NE Suite 400 Atlanta, GA 30309 USA2) Domain Name: W1.COM3) Administrative Contact: Doe, J. xxxxxxx@EARTHLINK.NET 404-815-07704) Technical Contact, Zone Contact: Earthlink Domain Registrar (MSPG-NOC) domains@EARTHLINK.NET 404 815-07705) Billing Contact: Jane Doe yyyyyyyy@EARTHLINK.NET 404-815-0770 (FAX) 404-815-8805

By making us the technical and billing contacts for your domain, you do not lose control or ownership over your domain.

Rather, this is done as a convenience to our customers, allowing us to include any registrar fees (such as a renewal of your domain) on your EarthLink invoice rather than asking you to pay EarthLink and the registrar separately.


Explanation

This is the organizational owner of the domain. It can be a business or an individual. Usually this is your company name.

Your domain name is someone at the organization who can answer non-technical questions about the domain and the organization's planned use for the domain name as well as who can approve transferring the domain if necessary.

The Technical Contact should be someone who can answer technical questions regarding the domain - DNS, e-mail aliasing, etc. When your domain is transferred to EarthLink, we will become the Technical Contact for your domain.

The Billing Contact is the person who handles billing issues for the domain. When you transfer your domain to EarthLink, we will become the Billing Contact for your domain.


Changing Technical and Administrative Contact Information

To change the Technical and Administrative info of your domain name, write to the current technical contact listed. This e-mail address belongs to someone who can authorize the transfer. If the technical contact is not available or the information is incorrect, send us a fax ( 404-287-0883 Attn: Domain Registrar ) on company letterhead with the following text:

As an authorized representative for [organization] , the owner of [yourdomain.com] , I authorize the transfer of [yourdomain.com] to EarthLink's servers.

Then state your reason for the transfer.

If the domain's Administrative Contact is changing, you must include the new Administrative Contact information:

  • Name or title

  • Telephone number

  • An e-mail address that works right now

Finally, the document must be signed by an officer of the organization, and include the printed name, title, and telephone number of this officer.

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